Support

Need help with the FeelClear iOS app? Email us - we reply within 2 business days.

Contact

Support email: hello@feelclear.me

We can help with:

App bugs, crashes, and performance issues
Sign in, syncing, and restoring data
Subscriptions and billing questions
Feature requests and feedback
Privacy and data requests (access or deletion)

When emailing, include

Device: iPhone model
iOS version: Settings > General > About
App version/build: in FeelClear, open Settings and scroll to the bottom (or look for “About”)
Steps to reproduce: what you did, what you expected, what happened
Connection: Wi‑Fi or cellular
Attachments: screenshots or a short screen recording if relevant

Troubleshooting

AI session generation is not working

Make sure you are online. AI features require an internet connection.
Check Settings > Privacy > AI Data Sharing. If it is off, AI features are disabled.
If it still fails, send us the details above and include the approximate time it happened.

Microphone or voice input is not working

On iPhone, go to Settings > FeelClear and enable Microphone.
If you denied permission before, enable it in Settings and fully close and reopen the app.

Sign in and syncing

Sign in is optional. If you sign in, your preferences and session history can sync across devices.
If you are not signed in, your data stays on your device. Deleting the app removes local data.

Subscriptions and billing

If you subscribed via Apple, manage your subscription in Settings > Apple ID > Subscriptions.
If you see a billing issue, include a screenshot of your receipt or subscription screen (with any sensitive details hidden).

What data do you store?

Our privacy policy explains what we collect, what we store, and your choices:

Privacy and data requests

To request access to or deletion of synced app data, email hello@feelclear.me. Please include the email associated with your account (for Sign in with Apple, include the email shown in your Apple ID settings).